Not covered by warrenty because falsely claim liquid damage to motherboard.

[jollyharry]

My son's computer issued to him from the school (we still have to pay for
it) broke it's plug in jack/port. We sent it into Dell to be repaired as
it has a 4 year warranty (have had it 2 years) and they refuse to repair
it saying that it is not covered by the warranty duet o liquid damage to
motherboard! Now what?

[Don Phillipson]

Post by jollyharry
My son's computer issued to him from the school (we still have to pay for
it) broke it's plug in jack/port. We sent it into Dell to be repaired as
it has a 4 year warranty (have had it 2 years) and they refuse to repair
it saying that it is not covered by the warranty duet o liquid damage to
motherboard! Now what?

Since the school obliged you to buy this laptop, it has a moral
obligation to repair/replace it. (You are probably not the first
to encounter a warranty problem like this.)

[the wharf rat]

Post by Don Phillipson
Since the school obliged you to buy this laptop, it has a moral
obligation to repair/replace it. (You are probably not the first
to encounter a warranty problem like this.)

Well, maybe in Camelot, but even there you'd need to find a
champion and hope he wins the joust...

No kidding, "profit margin" trumps "moral obligation". And it's
pretty hard to argue that they should honor a warranty on a laptop someone
spilled half a liter of Coke into, anyway...

Luckily, power jacks are an easy fix on most systems.

[Michael Black]

Post by jollyharry
My son's computer issued to him from the school (we still have to pay for
it) broke it's plug in jack/port. We sent it into Dell to be repaired as
it has a 4 year warranty (have had it 2 years) and they refuse to repair
it saying that it is not covered by the warranty duet o liquid damage to
motherboard! Now what?

Better make sure the truth is reality.

I've seen adults claim one thing to hide reality, so how do we know
spilled soda or something wasn't actually the case?

Michael

[the wharf rat]

Post by Michael Black
I've seen adults claim one thing to hide reality, so how do we know
spilled soda or something wasn't actually the case?

Because a broken power jack is obvious: it's loose and moved back into
the case so you can't plug the charging cable in. Usually happens because of
hauling the laptop across the bed by the power cord, or other trying to use
it just a little too far from the outlet, etc.

And you'd be surprised how many laptops work just fine for years after
attempted drownings in sweetened beverages. I even saw one with dried
chocolate milk inside it. The complaint was "cd-rom don't work". It didn't
work cause it was gummed up with chocolate milk. Other than that it was fine.

[the wharf rat]

Post by jollyharry
My son's computer issued to him from the school (we still have to pay for
it) broke it's plug in jack/port. We sent it into Dell to be repaired as
it has a 4 year warranty (have had it 2 years) and they refuse to repair
it saying that it is not covered by the warranty duet o liquid damage to
motherboard! Now what?

It's not uncommon to be brought a computer that "just stopped
working" and find it full of dried Nescafe or fossilized Coca-Cola. One
time I opened one up and it was still wet! People don't like to admit
embarrassing mistakes. But if the liquid diet hasn't damaged the thing,
broken power jacks are a common problem and smart designers make them so you
don't even solder: screw in and plug a cable. But most still use soldered on
ones. If you're at all handy with an iron it's a simple fix and a cheap
part. Probably run 50-75 bucks to have it done for you.

Heck, if you're anywhere near Austin, Texas I'll do it for free, unless
it's one of those Japanese brands that aren't made to be repaired or even
opened up. Or turned on... :-)

It's a Dell, isn't it? That should be easy enough.